AkikoPay — One App. Infinite Opportunities.

Point of Contact

Meet Your Grievance Officer

Our Grievance Officer is your dedicated point of escalation for unresolved complaints and data-related concerns.

Ashwani Pikhan

Grievance Officer — AkikoPay

Mobile / Phone

+91 011-4010-4241

support@akikopay.com

Address

Vishwadeep Building, 11th Floor, Off. No. 8/4-D, Janakpuri District Centre, Janakpuri, New Delhi, Delhi — 110058

Complaint Process

How to Raise a Grievance

Follow these three simple steps to submit your complaint and get a resolution.

Contact Support First

Reach out to our general support team via phone (011 4010-4241) or email (support@akikopay.com ). Most issues are resolved here within 24–48 hours.

Escalate to Grievance Officer

If your issue remains unresolved after 7 working days, escalate directly to our Grievance Officer — Ashwani Pikhan — via phone or email with your complaint reference number.

Receive Resolution

The Grievance Officer will acknowledge your complaint within 24 hours and provide a full resolution within 30 days, as mandated by the DPDP Act 2023 and RBI guidelines.

What to Expect

Resolution Timeline

Here's exactly what happens after you raise a grievance with us.

Day 0 — Immediately

Complaint Received

You submit your complaint via phone, email, or in writing to the Grievance Officer. Keep a note of your complaint reference number for follow-up.

Within 24 Hours

Acknowledgement Sent

You receive a written acknowledgement confirming your complaint has been logged, with an expected resolution date and the name of the officer handling your case.

Days 1–15

Investigation & Review

Our team reviews your complaint, collects all relevant information, and may contact you for additional details. You are kept informed of any significant updates.

Within 30 Days

Resolution Provided

A final resolution or detailed response is communicated to you in writing. If you remain unsatisfied, you may escalate to the relevant regulatory authority.

Further Escalation

Still Not Satisfied?

If you are not satisfied with the Grievance Officer's resolution, you may escalate to these regulatory bodies.

Reserve Bank of India (RBI)

For complaints related to banking products, loans, or financial services, you may approach the RBI Integrated Ombudsman Scheme for free and independent resolution.

Visit RBI CMS Portal

Data Protection Board of India

For data privacy-related grievances under the Digital Personal Data Protection Act 2023, you may approach the Data Protection Board of India after exhausting our internal process.

Visit MeitY Portal

National Consumer Helpline

You may also raise consumer complaints through the National Consumer Helpline at 1800-11-4000 or via the NCH portal for consumer rights violations.

Visit NCH Portal

Credit Bureau Disputes

For disputes related to your Credit Score or Credit Information Report powered by Experian, you may raise a dispute directly with Experian's consumer dispute resolution team.

Visit Experian India

Before You Write In

Tips for a Faster Resolution

Help us resolve your complaint as quickly as possible by including the right information.

Include Your Reference Number

Always quote your application ID, loan reference, or previous ticket number so we can pull up your records instantly.

Mention Dates and Details

Provide specific dates, transaction amounts, and a clear description of the issue. Vague complaints take longer to investigate.

Attach Supporting Documents

Screenshots, statements, or correspondence related to your complaint help us verify the facts and speed up resolution.

Verify Your Identity

Be ready to confirm your registered mobile number, PAN, or email for identity verification before we can share account-specific information.